ffxiv FAQ

If you forget your ffxiv password, visit the login page and click the "Forgot password?" link. Enter the email address or username associated with your account. We will send you a password-reset link via email. Click the link and follow the instructions to create a new password.

Password reset emails are typically delivered within a few minutes. If you do not receive an email, check your spam folder. If the reset link has expired (usually after 24 hours), you can request a new one by repeating the process. If you cannot access the email address you registered with, contact our support team and we will help you verify your identity and recover your account.

We require identity verification (KYC) to open an ffxiv account and prevent fraud and money laundering. You will need to upload a clear photo of one of these documents: Indonesian national ID card (KTP), passport, or driver's license. The document must show your full name, date of birth, and ID number.

For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, the KYC process is the same. You also need to provide your date of birth and confirm your mobile number during registration. KYC typically completes within 24–48 hours. If your verification is rejected, we will notify you of the reason and ask you to resubmit. If you have questions about what documents we accept, contact our support team.

You have the right to request deletion of your personal data held by ffxiv, subject to legal and compliance requirements. To request data deletion, contact our support team and ask for a data-deletion request form. You will need to verify your identity (username and email, or KYC documents) before we process your request.

If your account has an outstanding balance, we will process your withdrawal first before deleting your data. Note that we may retain some data (transaction records, identity verification documents) for compliance with tax and financial regulations, even after you request deletion. We will inform you of any data we retain and why. Data deletion typically takes 30–45 days to complete after we receive your verified request.

We support deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and five Indonesian banks (mobile banking, local payment, online payment, e-wallet). Minimum and maximum deposit amounts vary by payment method and are displayed when you select your payment method on the deposit page.

Deposits via e-wallets typically complete within a few minutes. Bank transfers may take longer depending on your bank's processing time, typically between 1–4 hours during business hours. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), payment processing may be slower. If your deposit does not appear in your account after the expected time, contact our support team with your transaction receipt and we will investigate.

When you request a withdrawal on ffxiv, we review your request to verify that your account is in good standing and that you are the account holder. This review typically takes 1–24 hours. Once approved, your withdrawal is sent to your payment method, and the time to arrival depends on your chosen method.

E-wallets (mobile banking, local payment, online payment, e-wallet) usually receive funds within a few minutes to 1 hour. Bank transfers (mobile banking, local payment, online payment, e-wallet) typically take 1–4 business hours. During weekends and public holidays (Idul Fitri, Idul Adha), processing times may be longer. If your withdrawal is delayed beyond the expected window, contact our support team and provide your withdrawal reference number.

Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels and outcomes are determined by a random number generator. Each spin is independent and instant. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) connect you to a real dealer via video stream in a multi-camera studio. You make decisions (hit, stand, place a bet) and watch the dealer play in real time.

Slots offer individual gameplay at your own pace. Live-dealer games offer a social experience and real-time interaction. Both are offered on ffxiv. Game rules and payout percentages for each game are published on the game page. If you have questions about a specific game's rules, contact our support team.

Free bets and free spins are promotional offers we provide to new and returning users on ffxiv. Free spins allow you to spin certain slot games without using your own balance; free bets provide a credit toward live-dealer games or sportsbook markets. These offers are typically visible on your account dashboard under "Promotions" or "My Offers" after you log in.

Free bets and free spins come with terms (such as a maximum win limit or a requirement to play through the amount a certain number of times before withdrawing). Read the promotion terms carefully before using them. Some offers are seasonal or tied to specific events (Liga 1, Piala AFF tournaments). If you do not see any offers available, contact support to check your eligibility or ask about upcoming promotions.

We offer support via live chat and email during business hours (09:00–17:00 Jakarta time, Monday–Friday). To open a support ticket, click the "Support" or "Help" button on the ffxiv platform and select either "Live chat" or "Email support". For live chat, you can chat with our team immediately (when available). For email, describe your issue and we will respond within 24 business hours.

When contacting support, have your username or email address ready and describe your issue clearly. If the issue involves a transaction, provide the transaction ID or date. Our support team can help with account issues, payment problems, game questions, and account verification. For complex issues or escalations, we may ask for additional documentation.

You have the right to request deletion of your personal data held by ffxiv, subject to legal and compliance requirements. To request data deletion, contact our support team and ask for a data-deletion request form. You will need to verify your identity (username and email, or KYC documents) before we process your request.

If your account has an outstanding balance, we will process your withdrawal first before deleting your data. Note that we may retain some data (transaction records, identity verification documents) for compliance with tax and financial regulations, even after you request deletion. We will inform you of any data we retain and why. Data deletion typically takes 30–45 days to complete after we receive your verified request.