ffxiv Casino & Sportsbook Data Care

This page describes what we collect when you use ffxiv and how we keep that data protected. We collect personal information only to operate our platform, process your payments, and comply with legal requirements. We do not sell your data to third parties, and we encrypt all sensitive information.

When you register on ffxiv, you provide your email, create a password, and during account verification, you submit identity documents and proof of address. We also collect information about your activity on our platform—which games you play, which payment methods you use, and your transaction history. This data helps us detect fraud, resolve disputes, and improve our service.

Our privacy practices comply with Indonesian data protection standards. If you have questions about how we handle your data, contact our support team during business hours (09:00–17:00 Jakarta time, Monday–Friday).

What Data We Collect on ffxiv

We collect several categories of data when you use ffxiv. Your account information includes your email, password hash, username, and date of registration. During identity verification, we collect your full name, identity number (KTP or passport), date of birth, and address. We store clear photos of your identity documents and proof of address for compliance purposes.

We collect payment information including the payment method you use (e-wallet or bank account), the last four digits of your account number, and transaction history. We do not store full credit card numbers or e-wallet credentials—payment processing is handled by our payment providers, and we receive only confirmation of successful transactions.

We collect activity data including which games you play, your session history, spin outcomes (for slots), bet amounts, and payout records. We also collect technical data including your IP address, device type, browser, and approximate location (city level). This data helps us detect fraud, investigate disputes, and understand how players use our platform.

Cookies and tracking: We use cookies to maintain your session and remember your preferences. We do not use cookies for third-party advertising or behavioral tracking.

How We Use Your Data on ffxiv

We use your data for the following purposes:

Account management: We use your email and password to authenticate you and maintain your account.
Payment processing: We use your payment method information to process deposits and withdrawals.
Compliance and verification: We use your identity documents to verify your age and prevent fraud.
Dispute resolution: We use your activity data to investigate disputes and resolve payout questions.
Fraud detection: We use your IP address, device information, and transaction patterns to detect suspicious activity.
Service improvement: We analyze aggregated activity data to improve our platform and user experience.
Legal compliance: We retain data as required by Indonesian law and provide it to authorities when legally required.

Third-Party Data Processors and ffxiv's Commitments

We use third-party service providers to operate ffxiv. Our payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) receive your payment method information and transaction details. Our hosting provider stores our servers and databases. Our email provider sends you account notifications and support responses.

We require all third-party processors to maintain data security standards equivalent to our own. We do not share your personal data with third parties for marketing purposes. We share data with law enforcement only when legally required by court order or government directive.

Note: Our servers may sit outside your jurisdiction. By using ffxiv, you consent to your data being processed and stored outside Indonesia if necessary for platform operation.

Data Retention and Your Rights on ffxiv

We retain your account data for as long as your account is active. After you close your account, we retain your data for two years to resolve disputes and comply with legal requirements. After two years, we delete or anonymize your personal data, except where we are legally required to retain it longer.

We retain transaction records (deposits, withdrawals, game outcomes) for at least two years for dispute resolution and tax compliance. We retain identity verification documents for at least two years after your account closure.

Your Data Rights

You have the right to access your personal data on ffxiv. You can request a copy of your account information, transaction history, and identity verification records by contacting our support team. We will provide this information within 14 days.

You have the right to correct inaccurate data. If your address or contact information has changed, you can update it in your account settings. If you believe we hold inaccurate identity information, contact our support team and we will investigate.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. We will close your account and delete your personal data after the retention period expires. You cannot request deletion of transaction records, as we are required to retain these for compliance purposes.

Security Practices on ffxiv

We encrypt all sensitive data (passwords, payment information, identity documents) using industry-standard encryption. We store passwords as hashes, so even our staff cannot see your password. We restrict access to personal data to authorized staff members only, and we audit access logs regularly.

We use firewalls, intrusion detection, and regular security testing to protect our systems. We do not guarantee absolute security—no online system is completely secure—but we maintain security practices consistent with industry standards.

If we detect a data breach affecting your personal information, we will notify you within 72 hours and describe what information was compromised and what steps we are taking to secure it.

Jurisdiction and Legal Compliance

Our privacy practices comply with Indonesian data protection standards. We may be required to disclose your data to Indonesian authorities (tax agencies, law enforcement, financial regulators) when legally required. We will not disclose your data to foreign authorities without a valid legal process.

If you access ffxiv from outside Indonesia, your data may be transferred to our servers, which may be located outside your jurisdiction. By using ffxiv, you consent to this transfer.

Contact Us About Your Data on ffxiv

If you have questions about our privacy practices, want to access your data, or wish to exercise your data rights, contact our support team. We are available via email and live chat during business hours (09:00–17:00 Jakarta time, Monday–Friday). We will respond to data requests within 14 days.

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes at least 14 days in advance. Continued use of ffxiv after an update takes effect constitutes acceptance of the updated policy.

Our commitment on ffxiv is to collect only the data we need, use it only for the purposes we describe, keep it secure, and respect your rights. We do not sell your data, we do not use it for purposes beyond what we state here, and we delete it when we no longer need it. If our practices ever conflict with this policy, contact our support team immediately.