ffxiv Terms of Use

These terms set out the conditions under which we operate ffxiv and the obligations you accept when you create an account with us. We have written them to be clear and direct: what we require from you, what you can expect from us, and how disputes are resolved. By registering on ffxiv, you agree to these terms in full.

Our ffxiv platform serves players in supported jurisdictions across Indonesia. We offer slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), number draws, arcade games, sportsbook markets (Liga 1, Piala AFF, badminton, MotoGP), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). All activity on ffxiv is governed by the terms below.

If any part of these terms is unclear, contact our support team during business hours (09:00–17:00 Jakarta time, Monday–Friday). We will explain what we mean and help you understand your obligations.

Account Registration and Your Obligations on ffxiv

When you register on ffxiv, you provide your email, create a password, and agree to our terms. You are responsible for keeping your password confidential. If someone else accesses your account using your password, you remain liable for all activity on that account unless you notify us immediately of unauthorized access.

We require identity verification before your first withdrawal. You must provide a clear photo of your identity document (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). This is a standard compliance requirement designed to prevent fraud and money laundering. Verification typically completes within 24–48 hours.

Account eligibility: You must be of legal age in your jurisdiction to participate on ffxiv. We do not knowingly accept accounts from minors or from jurisdictions where our services are prohibited by law.

Deposits, Withdrawals, and Payment Methods on ffxiv

We accept deposits via six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and five banks (mobile banking, local payment, online payment, e-wallet). Deposits are instant for e-wallets and typically settle within one business day for bank transfers. Your deposit is credited to your ffxiv account balance immediately upon confirmation.

Withdrawals are processed according to your payment method's standard settlement time. E-wallet transfers typically complete within hours; bank transfers within 1–2 business days. We do not hold verified withdrawals pending arbitrary processing windows. If a withdrawal is delayed beyond the expected settlement time, we investigate with the payment provider on your behalf.

You are responsible for providing accurate payment method details. If you enter an incorrect account number or e-wallet ID, we cannot recover funds sent to the wrong recipient. We recommend verifying your payment details before confirming a withdrawal.

Game Rules and Payout Terms on ffxiv

Each product category on ffxiv (slots, live-dealer tables, number draws, sportsbook, esports) operates under published rules. We display these rules before you enter a game or place an entry. By participating, you accept those rules in full.

Our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) operate on fixed return-to-player rates, which we publish before each session. Payouts are calculated according to the symbol combinations you land and the multipliers active during your spin. We do not adjust odds mid-session or apply hidden conditions to payouts.

Our live-dealer tables operate in real time with professional dealers. Game outcomes are determined by standard casino rules (blackjack, roulette, baccarat, Dragon Tiger). We do not manipulate dealer decisions or card sequences. All games are recorded for dispute resolution.

Note: Payouts on ffxiv are subject to applicable taxes in your jurisdiction. We handle tax withholding according to local regulations; your account statement will detail any deductions.

Bonus Terms and Promotional Offers

We occasionally offer promotional bonuses (entry credits, bonus spins, tournament entries). These bonuses are subject to specific terms, which we publish at the time of offer. Typical conditions include:

Bonuses are non-transferable and cannot be withdrawn as cash.
Bonuses expire after a set period (typically 7–30 days) if unused.
Bonuses may be restricted to specific games or product categories.
Bonus terms are subject to change; we notify players of changes at least 7 days in advance.

We do not offer fixed bonus amounts. Instead, we describe promotional offers in generic terms (e.g., "entry credits for this week's tournament") to avoid false advertising. Actual bonus values depend on your account status and participation history.

Dispute Resolution and Our ffxiv Commitment

If you believe an error has occurred on ffxiv—a payout miscalculation, a game malfunction, or an unauthorized transaction—contact our support team immediately with your session ID or transaction reference. We investigate all disputes within 48 hours and respond with our findings.

Our investigation process includes reviewing game logs, payment records, and account activity. If we find an error in our favor, we correct it and credit your account. If we find an error in your favor, we credit your account immediately. If the dispute remains unresolved after our investigation, we escalate it to our compliance team for final review.

We maintain detailed records of all transactions, game outcomes, and account activity for at least two years. These records are available to you upon request and are used to resolve disputes fairly.

Jurisdiction and Service Availability

Our services on ffxiv are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbook betting is prohibited. Players are responsible for verifying that access and participation comply with their own jurisdiction's law.

We reserve the right to restrict or modify service in any jurisdiction on short notice to comply with legal changes. If you access ffxiv from a region where our services are not permitted, we will restrict your account and return any remaining balance to your registered payment method.

Data Protection and Your Privacy on ffxiv

We keep your personal data encrypted and separate from gaming records. We do not share your information with third parties without your explicit consent, except where required by law (e.g., tax authorities, law enforcement). Our data retention policy is detailed in our privacy policy, which you can access from the footer of this site.

We use industry-standard security practices to protect your account and payment information. However, no online system is completely secure. If you suspect unauthorized access to your ffxiv account, change your password immediately and contact our support team.

Prohibited Conduct on ffxiv

We prohibit the following conduct on ffxiv:

Creating multiple accounts to circumvent limits or claim multiple bonuses.
Using automated tools, bots, or scripts to interact with our platform.
Attempting to manipulate game outcomes or exploit system vulnerabilities.
Sharing your account credentials with others or allowing others to use your account.
Engaging in money laundering, fraud, or other illegal activity.
Harassing our support staff or other players.

If we detect prohibited conduct, we reserve the right to suspend or terminate your account and forfeit any remaining balance. We may also report suspected illegal activity to relevant authorities.

Changes to These Terms

We may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices. We will notify you of material changes at least 14 days in advance. If you do not agree with the updated terms, you may close your account and request a withdrawal of your remaining balance.

Continued use of ffxiv after an update takes effect constitutes acceptance of the updated terms.

Summary of Your Rights and Our Responsibilities on ffxiv

When you join ffxiv, you have the right to transparent game rules, fair payouts calculated according to those rules, and timely processing of deposits and withdrawals. You have the right to contact our support team during business hours and receive a response within the timeframes we publish. You have the right to dispute any transaction or payout and have your dispute investigated fairly.

We undertake to operate ffxiv according to these terms, maintain accurate records, process your requests promptly, and resolve disputes fairly. We do not make promises we cannot verify—instead, we describe what you can expect and stand behind it. If you have questions about these terms or your rights on ffxiv, our support team is available during business hours (09:00–17:00 Jakarta time, Monday–Friday) via email and live chat.

These terms are effective as of the date you register on ffxiv and remain in effect for as long as your account is active. If you close your account, these terms continue to apply to any disputes or claims arising from your prior activity on ffxiv.